DELIVERIES AND RETURNS

What counties does Unique ID bespoke fashions ship to?

Currently we only ship to the UK.

If you want us to ship outside of the UK please drop us a line as we will need to discuss shipment with you.

Do I have to pay to send the fabric into the Unique HQ?

Yes, you do. We want customers to show us the same commitment to us by sending in their fabrics to get their order processed.

In repayment to your commitment, we will offer all Unique ID customers that have sent in their fabrics all free delivery once we have finished making your order.

How can I re-organize the delivery of my order?

Once your product has been made, we will send you your tracking number once it’s ready to be shipped out. You can re arrange this any time with the courier service to insure it arrives the time it suits you. If you already know that you will not be home when the shipping company plans to deliver your parcel or if you were not at home when the shipping company tried to deliver your parcel, please directly contact the local office of the shipping company with your tracking number.

What is the delivery time for my order?

We have different lead times:

BESPOKE ACCESSORIES: The lead time for orders are between 5-10 working days. Please note if you are sending in your own fabric the lead time starts from the day we receive your fabric. We will email you once the fabric is received.

BESPOKE APPAREL: The lead time for orders are between 15-20 working days. Please note if you are sending in your own fabric the lead time starts from the day we receive your fabric.

READY MADE ACCESSORIES: The lead time for orders are between 3-5 working days.

READY MADE APPAREL: The lead time for orders are between 3-5 working days.

Unique ID guarantees the delivery time except in situations, events or circumstances which are beyond our control (the customer is not available, issues with customer's fabric, public holidays, adverse weather conditions, mistakes in the delivery information. If for any reason we cannot achieve our 15-20-day lead time due to high demand of orders we will inform you at the earliest convenience.

Can I return my bespoke order?

As your product is a bespoke order unfortunately, we do not accept returns. This is due to the fact that your garment is 100% individually custom made for each and every customer. This means we can not re-sale your item.

Can I return my ready-made order?

We are happy to accept returns. Please insure all items are returned unworn and unused with the labels still in-tacked on the product. Please insure all returns are despatched to us within 14 days of receipt to you. For returns please email us at info@uniqueidfashion.com with your order number and the reason why you wish to return your item(s). Please allow 7-10 working days for money to be refunded back into your account.

Useful tips

We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

To minimize delays, we recommend using your work address as your delivery address as most orders are during the day.

Delivery claims

We understand that sometimes the delivery service companies don't deliver on time and delayed parcel issues happen especially during the peak festive sale periods so we will do our best to assist you if any issues occur with your order. If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days AFTER THE DELIVERY LEAD TIME to file a claim. Please email us at uniqueidstoreorders@hotmail.com

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Unique ID does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.